Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your package online.

Standard shipping usually takes 3–7 business days, depending on your location. Express delivery options are also available at checkout.

 

Yes, Rosira ships worldwide. Shipping fees and delivery times vary based on your country.

 

If your order hasn’t arrived within the expected timeframe, please contact our customer support team with your order number, and we’ll assist you right away.

If you need to swap an item

Returns and Exchanges

You can return any unused item within 14 days of delivery for a full refund or exchange, provided it’s in its original condition and packaging.

 

Simply contact our customer service team via email or the contact form, and they’ll guide you through the return or exchange process.

 

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

 

Refunds are usually processed within 5–10 business days after we receive and inspect your returned item.